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Billing policy

Refund Terms and Eligibility.

When refunds apply, which services are excluded, and how to submit a request through the billing team.

Eligibility criteria Service exclusions Request process

Refund eligibility summary

Refund requests are reviewed against service type, payment method, billing cycle, usage state, and policy compliance.

Last reviewed: March 13, 2026

When refunds may apply

  • Eligible shared hosting services based on policy and billing status.
  • Requests raised within the allowed review window for the service.
  • Accounts in good standing with no severe policy violations.
  • Cases that satisfy uptime, service, and compliance checks.

Typical exclusions

  • Domain registrations, SSL certificates, licenses, and add-on fees.
  • Dedicated servers and VPS plans unless specifically stated.
  • Discounted or coupon-based purchases where policy excludes refunds.
  • Accounts suspended for abuse, fraud, or terms violations.

How to request a refund review

  1. Open a billing ticket with your service ID and invoice reference.
  2. Describe the reason for the request and expected resolution.
  3. Wait for billing team verification and decision update.
Open billing ticket

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